Terms and Conditions

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By submitting an appointment request form, you agree to the following terms and conditions:

1. Eligibility for Telehealth Services

• You confirm that you are 18 years or older or have parental/guardian consent for minors.

• You must be located in a state where our healthcare providers are licensed to practice at the time of the appointment.

• Telehealth is not appropriate for emergency medical situations. If you have a medical emergency, call 911 or go to the nearest emergency room.

2. Nature of Telehealth Services

• Telehealth involves remote consultations via video, phone, or secure messaging.

• While we strive to provide high-quality care, telehealth has limitations compared to in-person visits, including the inability to perform physical examinations.

• You may be referred for in-person evaluation or additional testing if necessary.

3. Privacy & Confidentiality

• Your medical information is protected under HIPAA (Health Insurance Portability and Accountability Act) and will be kept confidential.

• You agree to participate in telehealth in a private, secure location to maintain confidentiality.

• We use encrypted and secure platforms, but you understand that no system is 100% immune to security risks.

4. Payment & Insurance

• Payment for telehealth services is due at the time of booking, unless prior arrangements are approved. We are a cash-based clinic, and do not accept insurance.

• No refunds will be issued for completed consultations.

5. Cancellations & Rescheduling

• Cancellations or rescheduling require at least 24 hours’ notice to avoid a cancellation fee.

• No-shows may be subject to a missed appointment fee.

• If a provider must cancel, we will notify you and offer to reschedule or issue a refund.

6. Patient Responsibilities

• You agree to provide accurate and complete medical history to ensure safe and effective care.

• You must have a stable internet connection, a working camera (if video is required), and a quiet environment for the consultation.

• If prescriptions are provided, you are responsible for following the provider’s instructions and understanding potential side effects.

7. Consent to Treatment

• By submitting your appointment request form and proceeding with your telehealth appointment, you consent to receive medical care via telehealth.

• You understand that telehealth may not be as comprehensive as an in-person visit and accept any associated limitations.

By submitting this appointment request, you confirm that you have read, understood, and agreed to these terms and conditions.